Frequently Asked Questions

Question: What happens if my ship is delayed getting into port?

Answer: You will want to contact the tour operator by calling the local number found on your e ticket/voucher.As a general rule, we will try to delay the tour departure time or provide you with a later departure if possible.

Question: What time do I select for my tour?

Answer: Some tours have optional departure times and some tour departure times vary based on day and ship. If an option is offered it will be highlighted on the drop-down bar. If not, the tour operator will assign the first available departure time for your ship.  Suggested tour times listed on our website may not correspond with your assigned excursion departure.  Your confirmed excursion time will be specified on your voucher along with Pier Instructions detailing how and where to meet your tour operator and the local operator's contact information.  

Question: I forgot my tickets. What do I do?

Answer: Go to my account log in and resend tickets to yourself. You will need the departure details and pier instructions found on your ticket so if you have access to the internet and are unable to print off your tickets please be sure to make note or save on your phone the important information. If you are unable to log into my account please email us at info@portpromotions.com and request we resend your tickets.

Question: Are independent operators adequately insured and licensed?

Answer: Our operators meet the same insurance and licensing criteria required by the cruise lines.

Question: How do your prices compare to the cruise lines?

Answer: For the same tours we guarantee to be lower priced in a smaller group than a cruise line tour.

Question: Do your rates include all costs?

Answer: Our rates are all inclusive, no additional taxes, fees or additional costs unless specifically mentioned in a tour description.

Question: Is your website secure?

Answer: Like the cruise line sites, portpromotions.com is secure. We also respect your privacy by refusing to share your information with third parties.

Question: How will I locate you in the port?

Answer: We offer convenient centrally located pick-up points, and include specific pick-up instructions on our vouchers.

Question: How many people are on your tours?

Answer: As a general rule, we operate in much smaller groups and vehicles than the cruise line. This provides a more personalized experience.

Question: Will I be refunded if there is an unexpected itinerary change?

Answer: If a ship misses a port, arrives late or the weather causes you to miss your tour, you will be fully refunded when you return home. The cruise lines credit your onboard account.

Question: The cruise lines say they will not wait for a guest on an independent tour if they are not back to the ship before departure. How do I know I will get back to the ship on time?

Answer: In our 23 years of service our tour operators have never failed to return clients to the ship in time for sailing. If this were to ever happen, we will pay to get you to the next port of call, including related expenses, plus a $ 500 per person inconvenience fee. 

Question: How long have you been in business?

Answer: Port Promotions has been in business since 1990 and is headquartered in Juneau, Alaska.

Question: Why book with Shore Excursions by Port Promotions.com?

Answer: We guarantee we will return you to the ship on time (worry free) and guarantee to be less expensive than the cruise lines.

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